Group Sales Panto FAQs

Group / School Discounts

Excludes matinees/morning performances from 22nd - 31st December and all evenings between 22nd - 27th December.

To make a group booking, please e-mail

Groups of 10 - 2010% off top two prices - automatically applied when booking online (select Standard price for discount to be applied).
Groups 21+15% off top two prices - contact for more information
Schools (21+)£15 (School performances ONLY) + free ice creams - contact for more information


Which performances have group booking discounts?
There are discounts available for all performances except the following performances:
All matinee performances from 22 - 31 December
All evening performances from 22 - 27 December

When are the school performances for 2023 panto?
Wednesday 20 and Thursday 21 December at 10:30am

When is the relaxed performance for the 2023 panto?
Tuesday 19 December at 10:30am

When do the doors open?
Approx. 30mins before the show starts

What are the running times?

Final running times are usually confirmed around 1 week before the first performance. As a rough guide the panto is usually approx. 2.5 hours, which includes a 20 minute interval.

Ice Creams / Shoutouts

I’ve made a group booking, do I get free ice creams?
Complimentary ice creams are available for all school/uniformed group bookings of 20+.

Can I pre order ice creams?
Ice creams are available for pre-order to school/uniformed group bookings of 20+.

Our school/uniformed group is under 20 people, can we reserve ice creams for the interval?
Unfortunately ice cream reservations can’t be made in advance, this is only available for school/uniformed groups of 20 or more.

Do you have any ice cream alternatives for attendees in our group with dietary requirements?
Yes, we are able to offer sorbet/plant based alternatives. Please contact us for information regarding allergens and non-dairy alternatives.

What flavours do you offer?
We are able to provide vanilla ice creams for group pre-orders. Please contact us for information regarding allergens and non-dairy alternatives.

How do we get our complimentary ice creams at the panto?
If you have made a school/uniformed group (20 or more tickets) your ice creams will be delivered to you by a member of the theatre team, otherwise you can purchase refreshments from staff before the show and during the interval.

I have a school/uniformed group of 20+ attending, how do I place my ice cream/sorbet order?
You will receive an e-mail with a link to a survey to complete in mid-November. Please check your junk folder.

How do I arrange a ‘birthday/ anniversary/ celebration panto shout out?
If you have a celebration you’d like the cast members to ‘shout out’, the shout out collection box is usually at the Welcome Desk or in the Ashcroft foyer. Please write out your message clearly and ensure it is delivered prior to the show.

Making Payment

How can I pay for my group booking?
The easiest way to make payment is online via your BH Live Tickets account. Once your order has been reserved, you will receive a order confirmation to your e-mail outlining the performance date and time, where your tickets are located, the cost, payment due date and information on how to pay. Within this you will have a payment link that will allow you to make payment safely and securely via our website. Note that you will need to be logged into your account when making the payment.

Ive made a group booking but it is a large amount for me to pay on behalf of the group - is there a way the others can call the box office per family and make payments using the order reference ?
We ask that payment is made by one individual so your booking can be processed efficiently and effectively. For large amounts, please contact us to discuss payment instalments.

Can I pay by cheque for my group booking?
We are unable to take cheque payments as a card only venue. However, please email if you are unable to pay online and a member of the team will assist.

When is the deadline for paying for my group booking?
We ask that all group bookings are paid for by Saturday 18th November, four weeks before the first performance. Any group bookings not paid for by this date risk being cancelled.

Receiving my tickets

How will I receive tickets for my group booking?
If your booking is 30 tickets or less, you will receive your tickets as e-tickets on a attached PDF document. These can be printed or shown on a phone.
If your booking is for over 30 tickets, your order will be sent as a QR Code, which will account for all tickets on your booking. There is no need to print this off, and only needs to be scanned once to allow access for your group.

I’ve booked more than 30 tickets how do I print/ distribute them to my group members?
For orders of more than 30 tickets where the Groups QR code is not appropriate (: e.g., you’d like to distribute tickets individually) there are two options:

1: Mobile tickets in your online account. If you have an online account, log in and visit the Upcoming Events page. Then click “View Tickets” against the relevant performance. We suggest you do this on a Mac or PC, rather than a phone. You will see your mobile tickets on screen. You can save this page and / or print. You will get one ticket per page.

2. If mobile tickets are not an option, we can print physical tickets at the venue for collection. Opening times vary so please check our website for the most up to date information.

I’m having problems printing off my tickets – do you have any suggestions?
Log on to your account at and go to ‘My Account > Upcoming Events’. Here you can view your tickets and you should be able to print one per page.

I need printed tickets for my group booking but I can’t get to the Box Office to collect them, can you post to them to me?
Unfortunately, we are unable to post tickets. However, we can arrange collection on the day for customers unable to print tickets or visit the venue in advance.

I have a group booking enquiry that isn't covered in the above info, what should I do?
Please e-mail and our group sales manager will be in touch to assist.