Tickets & Concessions

Phone

0203 292 0002

In person

From 16 September 2019 ticket office open daily between 10am – 8pm from 16 September 2019. A temporary box office will be open from April 2019 in the Whitgift Centre. A temporary ticket office will be open from April 2019 in the Whitgift Centre

Payment Methods

We accept all major credit and debit cards, BH Live gift vouchers and National Theatre (SOLT) vouchers. American Express, Postal Orders or cheques are not accepted.

Group Bookings

To make your group bookings call our dedicated groups team on 0203 292 0002

Membership & Subscriptions

We will be announcing our new schemes in February 2019.

Buying your Tickets Online

  1. Click the BUY button next to your chosen performance.
  2. Choose your tickets
    Click Select Your Own Seats, select your seats as prompted by the interactive seating plan (Select Your Own Seat is not available for all events).
    OR
    Click Best Tickets Availableif you’re happy for us to find seats for you. Click your chosen price band, section and number of tickets, and remember to check Aisle Seat if one of your party needs access to the aisle.
    Don’t forget to enter the Promotion Code if you have one.
    Once you’re happy with your seats and are ready to make your payment, click Continue.
  3. Check the details in your basket and click Continueto make your payment, or click Try Againto select alternative tickets, you may also Cancel Your Order.
  4. Log into your account. If this is the first time you’ve bought tickets online with bhlivetickets, you’ll be asked to Create a New Account.
  5. Select your fulfilment method and click Continue.
  6. Pay for your tickets. You can pay with your debit/credit card (except American Express) or a BH Live Tickets gift voucher. Enter your payment/delivery details as prompted. Check the details carefully and click Complete your order. Your tickets are now booked.

Pricing

The advertised ticket price is the price you pay, plus a one-off fulfilment fee (not applicable to etickets or in person).

Fulfilment fees contribute toward the costs associated with supplying and securing the tickets. Fees range from £2.45 for Standard Mail to £7.50 for Special Delivery. This fee is not applied to etickets.

Every pound we make is used to run our business and provide a surplus to invest in our social objectives .

Collecting your tickets

If you select Care Of Box Office when buying your tickets, the original payment cardholder can pick them up at the Fairfield Halls ticket office upon presentation of this card.

If you are the original cardholder, but cannot collect tickets yourself or are not attending the show, you can arrange for someone else to collect them on your behalf.

We will need you to complete a Letter of Authorisation, print and give it to your nominated person. They will be required to present this, alongside their own photo ID, at the event venue ticket office immediately prior to the performance in question before we are able to release the tickets.

Download a Letter Of Authorisation form here.
This form must be printed and fully completed before your representative arrives at the Ticket Office.

Contact BH Live Tickets

If you have questions about an order you have already placed with BH Live Tickets, please email [email protected].

Accessibility

For full information regarding accessibility in our venues, please visit our Accessibility page.

More info

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