At Fairfield Halls we welcome everyone and want our site to be available to all. We are working hard to remove barriers so that our facilities and events can be accessible to as many people as possible.
As part of the transformation of Fairfield Halls we have put access at the heart of everything we plan. Our ticket desk, toilets, performance and exhibition spaces are accessible to all, as are the cafes, bars and restaurants across the venue.
- Automatic entry doors – push button or infrared
- Accessible toilets equipped with alarms
- Changing Places toilet available in the Arnhem Foyer including a hoist and changing bench
- Ashcroft Playhouse and Phoenix Concert Hall both offer an Infrared Amplification System for people with hearing impairments
- Guide Dogs and Assistance Dogs are welcome in all our venues and water is available upon request
Visual Story
Find out what to expect when you visit Fairfield Halls. This presentation will help you prepare for the sights and sounds you will experience when you come to see a show.
Access Scheme
Customers with special seating or access requirements can join our Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs. It’s free to join and we provide members with a personal service to tell them what’s coming up, as well as information about concessionary tickets.
If you receive PIP/DLA/Attendance Allowance or are in receipt of a Certificate of Visual Impairment, you may be entitled to a reduction on your ticket price or a free essential companion or carer ticket.
Access Options:
- If you are in receipt of Standard rate PIP/Attendance Allowance or Lower rate DLA (care and/or mobility components) you may be entitled to a discounted ticket (where available).
- If you are in receipt of Enhanced rate PIP/Attendance Allowance or Middle/Higher rate DLA (care and/or mobility components) you may be entitled to a free carer/essential companion ticket (where available).
Proof of eligibility is required to join. Membership lasts for the duration of your DLA/PIP/Attendance allowance and we may need to contact you to confirm eligibility if you renew your membership.
You can apply online or email [email protected] for more information.
Blue Badge Parking
There are 8 blue badge car parking spaces at the front of Fairfield Halls, these are allocated on a first come, first serve basis.
Step Free Access
There are lifts on the Southside and Northside of Fairfield Halls which enables step free access to all venues. The Phoenix Concert Hall and Ashcroft Playhouse both have dedicated wheelchair spaces for patrons and their carer.
Assisted events
We want to make as many of our performances as accessible friendly as possible, look out for the following icons for BSL, Audio Described, captioned and relaxed performances.
Look out for the following icons on our event pages:
Family and Baby Facilities
At Fairfield Halls we welcome children and families in our venue all year round. With weekly free events for babies and toddlers, plus exciting shows for children to encounter their first theatre or classical experiences. We offer a free buggy park on our children’s events, and booster seats are available to buy and keep for £3 in our cloakroom, so little ones won’t miss a thing.
We also have a number of child friendly and healthy food options to buy in The Servery or The Cube Café and Bar.
Cloakroom
Located in the Arnhem Foyer, our cloakroom is available for coats (for security reasons, no large bags are allowed inside our venues). Items are charged at £1 and will need to be collected on the same day.
Items left here are at the owner’s risk and we cannot accept any responsibility for loss or damage, from any cause, to items left in the cloakroom.
Food & Drink
We have a number of options at Fairfield Halls, whether you want a quick bite, lunch or a sit-down meal. Our cafes, restaurant and bars all have step free access; The Terrace Bistro is located on Level 2, and a host will be able to assist on arrival.
Please note, we ask that you do not consume external food inside the following areas: The Servery, The Cube Café and Bar, The Terrace Bistro, Fairfield Lounge, and all other bar areas.
We welcome visitors who need to bring medicines, food or soft drinks to manage a medical condition, or medical equipment.